Salesforce Consulting, Delivery & Leadership

Jax Consulting

• Senior Director, Professional Services, India

Leading Jax's India professional services operations, directing delivery teams of Salesforce consultants on enterprise implementations.

• ▸Delivery excellence and client satisfaction across complex engagements
• ▸Building and developing teams of Salesforce consultants
• ▸Scalable Salesforce solutions that improve client efficiency
• ▸Einstein Prediction Builder solutions, including training data sets

ForecastEra

• Director of Product Engineering
  Jun 2021 – Jan 2022
• Senior Product Engineer
  Nov 2020 – Jun 2021
• Senior Salesforce Consultant
  Jun 2020 – Nov 2020

Grew from Salesforce consultant to leading product engineering, delivering Experience Cloud solutions for an insurance client.

• ▸Led a Salesforce platform migration as Director of Product Engineering
• ▸Built a customer portal where managers and agents manage policies, invoices and claims
• ▸Built a partner portal for partner managers and partners on Experience Cloud

GSPANN Technologies

• Technical Lead

Integrated a mobile app with Service Cloud, including score, bonus and credit-point calculations.

MyOutDesk

• Senior Salesforce Developer
  Sep 2015 – Apr 2020
• Salesforce Developer
  Sep 2013 – Sep 2015

Built and ran the Salesforce CRM for a premium virtual-assistant company serving small and mid-sized US businesses.

• ▸Automated lead routing, lead escalation and email alerts
• ▸Migrated data from SQL Server into Salesforce with Data Loader
• ▸Integrated external systems through SOAP and REST web services
• ▸Built custom apps, including an internal placement portal
• ▸Introduced version control with Bitbucket and GitHub
• ▸Wrote specifications, traced defects to root cause and trained the team

Advanz Knowledge Systems

• Software Developer
  Dec 2011 – Sep 2013
• Force.com Developer
  Dec 2010 – Dec 2011

Delivered Sales Cloud and Service Cloud implementations for clients.

• ▸Built Visualforce pages, Apex classes, triggers and email templates
• ▸Improved UI/UX with HTML, JavaScript, AngularJS and Bootstrap
• ▸Integrated Salesforce with external systems over SOAP and REST
• ▸Contributed to quote-to-cash (QTC) and CPQ products